7 Best Use Cases of Cognitive Automation

It is an advanced application of machine learning, artificial intelligence and deep learning are used in most of the industries where the conditions are too risky for humans to work. However there are lots of challenges to build efficient, accurate and reliable cognitive systems as it requires integration of various data generating applications across the organization. In this paper we tried to put forth the challenges commonly faced by organizations in implementing such a system and the opportunities that can be leveraged by deploying cognitive automation solutions. We also discussed few Cognitive automation applications as case studies for better understanding.

However, positive business outcomes will also be bound to granular, yet minor improvements in speed, efficiency, and accuracy. By leveraging AI techniques such as machine learning and NLP, intelligent bots can go beyond traditional OCR technology and extract unstructured data from PDFs, images, or handwritten documents. Intelligent bots leverage AI to understand the context of the document, reduce the noise in documents, and improve their accuracy as they extract data. IA combines cognitive intelligence technologies like AI, analytics, process discovery and process mining to expand the potential of business process automation.

The Holy Grail of RPA

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High value solutions range from insurance to accounting to customer service & more. In RPA, software robots perform repetitive tasks normally run by human staff. You essentially gain a team of digital workers that can work more efficiently and with fewer errors than their human counterparts. Once your digital workers are trained in the steps of a business process, they can complete them without any human involvement.

How does RPA Work?

The structured data in that form can be send to a Claims Adjuster, filed into the claims system, and fill out any digital documentation required. This eliminates much of the manual work required by a Claims Assistant. Think about the incredible amount of data flow running through a financial services company for a moment. As companies are becoming more digital daily, we will use the example of a structured, accurate, online form.

But, the main goal of RPA is to reduce human involvement in labor-intensive tasks that don’t require cognitive effort like filling out forms or making calculations in spreadsheets. With robots making more cognitive decisions, your automations are able to take the right actions at the right times. And they’re able to do so more independently, without the need to consult human attendants. With AI in the mix, organizations can work not only faster, but smarter toward achieving better efficiency, cost savings, and customer satisfaction goals. Secondly, cognitive automation can be used to make automated decisions. Predictive analytics can enable a robot to make judgment calls based on the situations that present themselves.

What is cognitive automation

If you are looking to start your RPA journey afresh, use our Automated business process discovery tool to understand which processes can give you maximum ROI. If you are looking to take your RPA journey to the next level and make end-to-end automation possible, talk to our experts and understand how RPA + AI can help you scale. One major industry where image recognition and document extraction proves worthy is the insurance industry. But using cognitive automation, lot more processes in insurance can be fast-tracked. There are many bombastic definitions and descriptions for RPA (robotics) and cognitive automation.

• It can also extract unstructured content like dates and invoice numbers, and reformat them before sending it off to a CMS or ERP.
• Do not disregard employee education as a key step towards RPA automation.
• Similarly, for predictability analysis, recruiters and HR executives can share and leverage data from the same source.
• The present-day RPA is more about completing repetitive tasks with 100% accuracy.
• Cognitive automation can optimize the majority of FNOL-related tasks, making a prime use case for RPA in insurance.
• These RPA bots are simply virtual assistants that can perform work faster by integrating with business apps.

Especially if you’re not intimately familiar with the tech industry and its automated contributors, Robotic Process Automation probably sounds impressive. The goal of cognitive systems is to assist humans without their help. For instance, at a call center, customer service agents receive support from cognitive systems to help them engage with customers, answer inquiries, and provide better customer experiences. “Cognitive automation is not just a different name for intelligent automation and hyper-automation,” said Amardeep Modi, practice director at Everest Group, a technology analysis firm. “Cognitive automation refers to automation of judgment- or knowledge-based tasks or processes using AI.” To learn more about how IPA an transform your business, contact Artsyl Technologies and request a demonstration of the ActionSuite of intelligent process automation applications, including InvoiceAction and OrderAction.

The next step in Robotic Process Automation: Cognitive Automation

Generally speaking, sales drives everything else in the business – so, it’s a no-brainer that the ability to accurately predict sales is very important for any business. It helps companies better predict and plan for demand throughout the year and enables executives to make wiser business decisions. The expertise required is large, and although you can outsource it, the algorithms require vast amounts of maintenance and change management. Any system, process, or technology changes requires a great deal of development. As business leaders around the globe have recognized the need for dramatic transformation, they are not looking for dramatic company disruption. Innovation has helped ease the pain of implementing automation and getting the workforce back to the root of what they’re trying to accomplish.

When it comes to Robotic Process Automation (RPA) within a digital transformation project, the clear objective is to move all processes into a controllable, fully-automated workflow. However, the most expensive and business-critical processes involve human workflows using complex, document-based information. Achieving the same levels of automation realized from structured RPA-enabled processes becomes much more challenging because the needed information isn’t always easy for a system to locate—much less successfully extract—from a document. Without a precise solution for getting access to document-based data, automation is adversely affected. It builds on the speed, accuracy and consistency of RPA to bring intelligence and continuous learning to information-intensive processes by recognizing patterns, learning from experience and adapting. If you want a system that performs a simple daily task, intelligent RPA is your man with preset rules.

Different Types of RPA

As rule-based RPA bots can gather information across multiple sources, an NLP-based algorithm can be trained on standard reports to automatically generate them using the data provided. RPA relies on basic technologies that are easy to implement and understand such as macro scripts and workflow automation. It is rule-based, does not involve much coding, and uses an ‘if-then’ approach to processing.

Intelligent automation (IA) is a combination of cognitive technologies that together can streamline and optimize business processes and decision-making. Cognitive RPA (CRPA) involves technologies such as natural language processing, machine learning and deep learning that take information already available in the enterprise to create models that lead to autonomous, cognitive-based decisions. This entails understanding large bodies of textual information, extracting relevant metadialog.com structured information from unstructured data sources and conducting automated two-way conversations with stakeholders. A good application for CRPA is taking accepted and rejected insurance applications and feeding them into a system that can learn how those decisions were made based on information in the applications. CRPA software is then able to automate the acceptance or rejection of subsequent applications, leading to considerable cost savings for the company.

How Robotic Process Automation (RPA) Applies Artificial Intelligence: Cognitive Automation, Technology Analysis, and Use Cases

Organizations are now getting serious about business process automation and building out the organizational infrastructure to meet their business imperatives and achieve broader transformation agendas. A good example of using IA productively is by automating form filling in healthcare. Adopting IA can boost your organization’s efficiency and prepare you for further innovation by relieving your staff from dull manual tasks. That means they can focus on more engaging, higher-level work such as finding better ways to optimize end-to-end processes for increased return on investment (ROI).

• Not all companies are downsizing; some companies, such as Walmart, CVS and Dollar General, are hiring to fill the demands of the new normal.”
• For instance, an image of a damaged car can provide an initial estimation of financial coverage.
• For example, an attended bot can bring up relevant data on an agent’s screen at the optimal moment in a live customer interaction to help the agent upsell the customer to a specific product.
• The generated JSON files with metadata can be taken to a customer infrastructure for further processing with third-party software, or they can be used in other Cognitive Mill™ pipelines.
• For example, most RPA solutions cannot cater for issues such as a date presented in the wrong format, missing information in a form, or slow response times on the network or Internet.
• Because cognitive technologies typically support individual tasks rather than entire processes, scale-up almost always requires integration with existing systems and processes.

RPA most likely also sent the reminder email or text alert you received before your last dental appointment. RPA has helped organizations reduce back-office costs and increase productivity by performing daily repetitive tasks with greater precisions. Tasks can be automated with intelligent RPA; cognitive intelligence is needed for tasks that require context, judgment, and an ability to learn. The contrast between the two approaches is relevant to anyone planning AI initiatives. Our survey of 250 executives who are familiar with their companies’ use of cognitive technology shows that three-quarters of them believe that AI will substantially transform their companies within three years.

AI-the new black? The final frontier of productivity

Now, cognitive process automation (CPA) powers systems to take decisions midstream within any enterprise process without standard rules or coding, just like humans. According to IDC, global spending on artificial intelligence, which is at the core of cognitive automation, is expected to reach a whopping $110 billion in 2024. Cognitive or intelligent automation opens a whole new world, building intelligence across functions.

The organization can use chatbots to carry out procedures like policy renewal, customer query ticket administration, resolving general customer inquiries at scale, etc. Basic cognitive services are often customized, rather than designed from scratch. This makes it easier for business users to provision and customize cognitive automation that reflects their expertise and familiarity with the business. In practice, they may have to work with tool experts to ensure the services are resilient, are secure and address any privacy requirements. Businesses are increasingly adopting cognitive automation as the next level in process automation.

Some of the duties involved in managing the warehouses include maintaining a record of all the merchandise available, ensuring all machinery is maintained at all times, resolving issues as they arise, etc. “This is especially important now in the wake of the COVID-19 pandemic,” Kohli said. Not all companies are downsizing; some companies, such as Walmart, CVS and Dollar General, are hiring to fill the demands of the new normal.”

• Consumers (and the retailers that serve them), expect every order to be delivered on time and in full.
• Unlike other types of AI, such as machine learning, or deep learning, cognitive automation solutions imitate the way humans think.
• For instance, considering a use-case where email streamlining is automated.
• For instance, while RPA has the property to be able to read data from webpages or desktop applications, traditional RPA lacks the functionality to be able to read from Virtual Desktop Interface.
• For more examples, feel free to check our article on the use cases of intelligent automation in HR.
• Robotic process automation is used to imitate human tasks with more precision and accuracy by using software robots.